What can each role do?

Everyone who signs in to Kickstool has a role that decides what they can see and change. You set a person's role when you add them, and can change it any time on the People page.

Role	What they see	What they can do
Owner	Everything	Everything an admin can, plus billing and transferring ownership. One per account.
Admin	Everything	Settings, people and invites, reports, building the schedule, approving time off and coverage.
Scheduler	The full team schedule and Today board	Create, edit, and cancel shifts; approve time-off and coverage requests. No settings, people management, or billing.
Staff	Their own schedule page and the Today board	Sync shifts to their calendar; request time off and use shift coverage when your library's permission settings allow it.
Viewer	The full team schedule and Today board	Nothing — strictly read-only. Good for a director's inbox screen or a partner who just needs to see the week.

Staff vs. volunteer — a label, not a role

Separately from roles, every person on the schedule is typed as staff or volunteer. This is about how they appear — volunteers get a badge on the schedule, and volunteer hours can be reported separately for grant applications — not about access.

Volunteers don't even need a login: you can add a volunteer without an email address and hand them a personal schedule link instead. A volunteer who does sign in can get the same self-service abilities as the Staff role — if your permission settings include volunteers.

The role sets the ceiling; the account-wide switches under Settings → Permissions can narrow it. For example, "who can request time off" can be admins only, staff, or everyone with a login — so whether a given staff member can file their own request depends on that setting, not just their role.